Terms of service

Welcome to Reverie By Hand! We're delighted to have you here. Before you browse our site or place an order, please take a moment to review these Terms of Service. They outline the agreement between you (our valued customer) and us (Reverie By Hand, operated by Rustic Memoir LLC).

By using our website or making a purchase, you agree to these terms. They are designed to ensure a safe, transparent, and enjoyable experience for all.

1. Overview

This website is operated by Reverie By Hand, a brand owned by Rustic Memoir LLC. Throughout the site, the terms “we,” “us,” and “our” refer to Reverie By Hand.

By accessing or using our site and services, you engage in our “Service” and agree to be bound by these Terms. If you do not accept all the terms, you may not use our website or services.

We reserve the right to update these Terms at any time. Any changes will be posted on this page. Your continued use of the site after updates means you accept the revised terms.

Our store is hosted on Shopify Inc., providing the e-commerce platform that enables us to sell our handmade products to you.

2. Online Store Terms

By purchasing from our store, you confirm that:

  • You are of legal age in your region, or have parental permission if underage.
  • You will not use our products for illegal or unauthorized purposes.
  • You will not violate any laws in your use of this site.

Any misuse may result in suspension or termination of access.

3. General Conditions

We reserve the right to refuse service to anyone at any time for any reason, including (but not limited to) suspected fraud, abuse, or violation of our policies.

Some data (not including credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card data is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of our Service or content without express written permission.

4. Product & Service Information

All products are handmade and made-to-order. Due to their personalized nature:

  • Orders cannot be canceled or refunded once production begins.
  • Returns are not accepted unless:
    • The product is damaged upon delivery.
    • The item is significantly different from the preview you approved.

If you experience an issue, please contact us within 7 days of receiving your package with photos and a clear description of the problem. We’re here to help resolve it promptly.

Please note: slight color differences may occur due to screen settings and lighting.

5. Pricing & Modifications

Product prices and availability are subject to change without notice.

We do our best to maintain accurate product information, but we reserve the right to correct errors in pricing, descriptions, or availability — even after an order is placed.

6. Billing & Account Accuracy

You agree to provide current, complete, and accurate billing and shipping information. We may cancel orders if payment details are invalid or appear fraudulent.

In case of failed transactions, we may contact you, but order fulfillment may be delayed or canceled if unresolved.

7. Third-Party Links & Tools

We may offer access to third-party tools or include links to external websites. We are not responsible for the content or functionality of third-party platforms. Use them at your own discretion.

8. User Feedback & Content

If you submit suggestions, feedback, testimonials, or content:

  • You grant us permission to use, reproduce, and share it without obligation to compensate or respond.
  • Public submissions (such as reviews or photos) should be respectful and not infringe on others’ rights.

9. Personal Information

All personal data is handled according to our Privacy Policy. We use your information only for order fulfillment, communication, and customer service — never for unsolicited marketing or without your consent.

10. Prohibited Uses

You agree not to use this site or our services to:

  • Violate any law or regulation.
  • Infringe upon intellectual property rights.
  • Harass, abuse, or harm others.
  • Upload viruses or malicious code.

We reserve the right to suspend or ban users who engage in prohibited behavior.

11. Warranties & Limitations of Liability

We do our best to offer reliable service, but cannot guarantee uninterrupted access or error-free operation.

Our services and products are provided “as is” without warranties of any kind. We are not liable for:

  • Delays caused by shipping carriers or customs.
  • Damages exceeding the value of your purchase.
  • Issues beyond our reasonable control.

If something goes wrong, please contact us — we’re committed to finding a fair solution.

12. Indemnification

You agree to indemnify and hold harmless Reverie By Hand and Rustic Memoir LLC from any claims, damages, or liabilities arising from your misuse of the site or breach of these Terms.

13. Termination

We may terminate or suspend your access to our services at any time if you violate these Terms. You will remain responsible for any outstanding charges up to the date of termination.

14. Entire Agreement

These Terms constitute the entire agreement between you and Reverie By Hand regarding your use of our services and supersede any prior agreements.

15. Governing Law

These Terms are governed by the laws of the State of Florida, USA.

16. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Email: reveriebyhand@gmail.com
Mailing Address:
Rustic Memoir LLC
7901 4th St N, STE 300
St. Petersburg, FL 33702, USA